We have been experiencing intermittent connection problems with our phone lines due to widespread increased demand on phone networks related to COVID-19.
You may still place orders on our website. We're sorry for any inconvenience.
Prescription orders are normally shipped from our partner dispensaries within a week of receiving your prescription(s), placing an order and receiving payment. Over the counter medications are usually shipped within 3 business days. Once shipped, your medication(s) will take approximately 2 to 4 weeks to arrive at your residence. US postal addresses must be USPS deliverable.
On rare occasions some shipments may take more than 2 to 4 weeks to arrive at your residence. This may be due to possible disruptions with international postal services or customs.
We ask that you be patient when it comes to shipping and, should your package not arrive within 4 weeks of your order being shipped, please contact us. We will provide you with an update and, if necessary, we will arrange for our contracted pharmacy to send out a replacement to you.
We do advise our patients to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed.
Our partnered dispensaries will generally ship all of your medications at the same time. If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge to your method of payment. However, the total will not exceed the cost of the original order. We will not split your order without your consent.
Additionally, if we are sourcing your medications from different dispensaries, they will ship separately.
If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our partnered dispensaries will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.
If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.
If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.